Returns and Exchanges

RETURNS

UK AND IRELAND RETURNS

If something isn’t quite right with your order we are happy to provide free returns and a full refund within 14 calendar days from the date you received it.

We will refund products provided that it is still in the condition that you received it in- unworn and undamaged, with all tags and labels still attached. 

For hygiene purposes, please try on briefs over your own underwear.

If you wish to return an item please:

  1. Download and fill out the returns form here.
  2. Generate a returns label here.
  3. Print your label at home, pop it onto your parcel and take it to your local post office.

Once your parcel arrives back with us it will undergo a quality check and you will be notified on the status of your refund. If approved you will be issued a full refund to your original payment method. You will be credited within 10 business days, depending on your card issuer's policies. 

EUROPEAN AND INTERNATIONAL RETURNS

We will refund products provided that it is still in the condition that you received it in- unworn and undamaged, with all tags and labels still attached. 

For hygiene purposes, please try on briefs over your own underwear.

For EUROPEAN and INTERNATIONAL returns, please download and fill out our returns form here and send your returns back by registered post and retain proof of postage. We cannot be held responsible for goods lost in transit.


EXCHANGES

UK EXCHANGES

If your product doesn’t quite fit the way you wanted it to, we are happy to offer a free exchange! We will be happy to work with you to find the correct size, and offer you an exchange. Exchanges will be processed in the same way as refunds.

 

If you wish to exchange an item please:

  1. Download and fill out the exchange form here.
  2. Generate a returns label here.
  3. Print your label at home, pop it onto your parcel and take it to your local post office.
Once we receive your parcel, we will give the product a quality check and then send out your exchange within 24 hours.  If your chosen substitute is not in stock we will contact you to offer an alternative.

EUROPEAN AND INTERNATIONAL EXCHANGES

If your product doesn’t quite fit the way you wanted it to, we are happy to offer an exchange! We will be happy to work with you to find the correct size, and offer you an exchange. Exchanges will be processed in the same way as refunds.

For EUROPEAN and INTERNATIONAL exchange, please download and fill out our exchange form here and send your returns back by registered post and retain proof of postage. We cannot be held responsible for goods lost in transit.

Once we receive your parcel, we will give the product a quality check and then send out your exchange within 24 hours. If your chosen substitute is not in stock we will contact you to offer an alternative.

 

We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you agree. Learn more
Accept